Leveraging Digital Literacy and Technological Investments to Enhance Supply Chain Efficiency: A Resource-Based Perspective

Abstract

Based on the Resource-Based View (RBV) theory, the study develops a model to assess the links between digital literacy, technology investment, visibility in the supply chain, regulatory support, and their effect on supply chain efficiency. The study aims to determine the relationship between digital literacy and supply chain efficiency, assess the role of technology investments, and analyze how supply chain visibility, along with regulatory support, influences operational performance. To meet these objectives, the study developed five hypotheses that guide it. The targeting population is made up of the senior population, professionals such as supply chain managers from different industries, in such a way that they will bring variations to the research in terms of factors that would affect supply chains. The primary data will, therefore, be collected using a structured survey on quantitative research to allow further statistical analysis. Digital literacy, thus, empowers an improved decision-making process and operational performance because of the effective usage of technological tools by employees. Also, investment in technology, to which strategic investment in technology has been characterized, is indispensable in managing the automation of processes and a more significant data management capability. This development may lead to lower operational costs and also reduce the lead time. Supply chain visibility allows an organization to respond immediately to market fluctuations, while regulatory support provides a competitive environment, which stimulates innovation and collaboration. Significant for supply chain management practitioners and researchers alike is the impact of this study. The results may yield some critical recommendations to organizations regarding the most important dimensions for improving efficiency, thus gaining a competitive advantage. It may serve as a basis for future empirical studies on different contexts, validating these relationships. This study also opens up areas for further research, including industry-specific investigations and longitudinal studies to determine the effects over time on the proposed relationships. This research also contributes to a broader understanding of optimizing supply chain performance in an increasingly complex environment, stressing the need to bring digital literacy and technology investments into supply chain strategies. Ultimately, the proposed model strikes a sustainable and resilient balance for supply chains in general policy guidelines for future initiatives.

Keywords: Digital literacy, investment in technology, supply chain visibility, regulatory support, supply chain efficiency, data-driven decision-making, process automation, collaboration.