The Mediating Role of Job Stress in the Relationship between Job Stressors and Job Satisfaction

Abstract

This research investigates the mediating role of Job stress in the relationship between job stressors and job satisfaction. This research targets the employees of banking sector in Abbottabad. In this study it has examined some determinants for job stress that are role conflict, workload pressure, work family conflict and role ambiguity for the job stress. As a sample 250 employees of different banks in Abbottabad have been taken. For collecting data a structured questionnaire was used. After collecting data from the questionnaires then by using statistical tests, correlation and regression analysis data was analyzed. The results show that employees of bank were generally satisfied from their prospective jobs but there were also found a moderate level of stress among employees. It revealed that all job stressors which are include in the study (role conflict, role workload, work family conflict and role ambiguity) had significant positive effects.  The job stress of employees strongly and adversely can impact on job satisfaction because job stress and job satisfaction show strongly negative relationship from the results. Those bank employees who feel high level of job stress had result in low job satisfaction that’s why it causes frustration.

Keywords: Role conflict, Job stress, Job satisfaction, Workload pressure, Work family conflict, Role ambiguity