Role of Digital Financial Literacy in Affecting Behavioral Intention to Use Digital Financial Services in UK

Abstract

This study examines the role of digital financial literacy, access to digital infrastructure, and perceived utility and ease of use in influencing behavioral intention to use digital financial services in the UK. The purpose of this research is to analyse how digital financial literacy, access to digital infrastructure, and perceived ease of use collectively influence behavioural intention to use digital financial literacy, offering insights for policymakers and financial institutions. Using a quantitative, correlational research design, data were collected from 200 respondents via an online survey and analyzed using SPSS. Findings reveal that digital financial literacy, access to digital infrastructure, and perceived utility and ease of use significantly impact behavioral intention. The study highlights implications for policymakers, financial institutions, and technology providers to enhance digital financial adoption.

Keywords: Digital Financial Literacy, Digital Infrastructure, Perceived Utility, Ease of Use, Behavioral Intention, Digital Financial Services, and Financial Inclusion.