An Examination of Technological Innovation Change in Employees Performance in the Context of Post-Pandemic Recovery in the Islamic Banking: The case of Pakistan

Abstract

This paper analyzed how technology innovation with regard to employee performance in Islamic banks during the COVID-19 pandemic and to what extent it has been influenced. The data were collected from banks that has adopted the progression of technology. The researcher analyzed the dimension of technology innovation that enhances individual performance and also puts into perspective the role played by job satisfaction, work-life balance and burnout. Students got questionnaires on social media, showing them to 225 respondents with a 35-year average work experience. PLS-SEM, which is a software application in the Smart PLS 3, was utilized for the data analysis. The data exposed a high correlation between improvements in technology and improvement in bank employee performance. Research showed that technology innovation adoption was correlated with increased job satisfaction, better work-life balance, less burnout, and the ultimate result, employees performance improvement. This study has in mind features linked to the banking industry and they include the effects of COVID-19 pandemic. Some of the mediating features are however new.

Keywords: Technology innovation; Job satisfaction; Work-life balance; Burnout; Performance