Critical Artificial Intelligence Readiness Factors in Context of Public Sector Organizations: An Expert Opinion Survey

Abstract

Public sector organizations are adopting artificial intelligence (AI) to meet the challenges of the fourth industrial revolution. The successful implementation of AI is a challenging task, and past research has advocated the need to explore key readiness before AI implementation. This research aims to identify the AI readiness factors that various experts from industries and public sector organizations have explored. The systematic literature review conducted (Ali and Khan, 2024) identified  twenty-three  AI readiness factors. These factors were validated through experts of the industry. For this purpose interviews of experts were conducted and transcribed. The expert evaluated all twenty-three factors and finally categorize them in five major themes. The main factors identified for AI readiness were related to people readiness, process readiness, technology readiness, strategies and policies and organizational environment. The findings of this research indicate that AI readiness factors are of high importance for the implementation of AI in organizations. All of these factors identified through this research should be considered before implementing AI in any public sector organizations. For this purpose, top management should develop suitable strategy by incorporating these factors in the organization.

Key words: Artificial Intelligence, Readiness Factors, Public Sector, Expert Opinion.