Analyze the Correlation Between TQM Practices and Organizational Performance in the Manufacturing Sector

Abstract

The purpose of this research is to indirectly assess the effectiveness of Total Quality Management (TQM) and its direct impact on the organizational performance of manufacturing industries in Pakistan. Through the use of questionnaires and interviews, the study demonstrates that TQM activities—such as customer focus, continuous improvement, employee involvement, and process management—lead to improvements in productivity, profitability, quality, and customer satisfaction. The findings also reveal that, despite TQM implementation aligning with global best practices, challenges like inadequate resources and cultural barriers hinder its full application in Pakistan. As a result, the study's outcomes can be valuable for managers and policymakers in selecting strategies and practices for improving quality management. Additionally, the research highlights potential avenues for further investigation.

Key words: Perceived authentic leadership, Innovative   Work Behavior, Employee Creativity, Job Autonomy